William C. Newman

Sole technical operations resource for a small estate planning law firm. Manages all IT infrastructure, platform administration, digital content systems, vendor relations, and staff technical support on a part-time 1099 contract basis.

• Manage full IT infrastructure and digital content systems for the firm, serving as the sole technical operations resource for the small firm staff.
• Resolved a firm-wide DNS NXDOMAIN outage in April 2026 by identifying and correcting a WatchGuard firewall IP whitelist misconfiguration, restoring system access across all locations within hours.
• Administer the LEAP legal software platform, coordinating all system updates, third-party integrations, and staff-facing technical documentation.
• Directed a complete security stack migration from SentinelOne to Huntress and Microsoft Defender, including staff communication, transition documentation, and vendor coordination with Uptime Legal, with zero operational downtime.
• Deployed Windows 11 workstations preloaded with Microsoft Office, Adobe Creative Cloud, and LEAP for six remote staff members; configured FortiClient VPN with certificate-based authentication, maintaining 99.2% network uptime.
• Authored and deployed PowerShell automation scripts to streamline new user account provisioning and software deployment, reducing manual setup time.
• Developed plain-language standard operating procedures enabling non-technical legal staff to execute digital document workflows independently, significantly reducing IT escalation volume.
• Conduct ongoing audits and maintenance of public-facing firm directory listings across legal registries, identifying and correcting data discrepancies before they reach prospective clients.
• Direct quality review of all client-facing digital documents, enforcing formatting and presentation standards across external communications.
• Established secure data destruction procedures for all decommissioned firm hardware, ensuring compliance with data privacy requirements.
• Manage end-to-end procurement, vendor communication, and warranty tracking for all firm hardware and software assets.

• Managed digital content production workflows in Jira across West Elm, Pottery Barn, and Williams-Sonoma Home brands on a high-traffic multi-brand e-commerce platform.
• Routed visual assets and web content through structured QA and deployment pipelines, maintaining publication accuracy across multiple regional markets.
• Coordinated content handoff approvals between creative, technical, and QA teams, ensuring on-time delivery for seasonal campaign launches.

Hired specifically to migrate sixteen department websites, rebuild content architecture, and bring all properties into WCAG 2.1 AA and Section 508 compliance. The existing infrastructure relied on complex raw HTML that non-technical department staff could not update, leaving public-facing health information chronically outdated.

• Directed full CMS migration and content architecture overhaul across sixteen departmental websites, converting legacy raw HTML into structured WYSIWYG block editing modules within SharePoint.
• Conducted comprehensive WCAG 2.1 AA compliance audits using Siteimprove across all migrated sites, resolving broken links, deficient metadata, and missing alt-text throughout the transition period.
• Built the county’s first public-facing program pages for Behavioral Health and WIC services, establishing direct digital access for 355,000 residents who previously had no online entry point to these programs.
• Authored plain-language web copy for all program pages, translating complex public health service information into accessible content calibrated for a general community audience.
• Transferred content management capability to department staff upon project completion, eliminating the centralized IT bottleneck that had kept public information stale and removing ongoing dependency on IT for routine updates.

Global retail experience agency with a $500M+ client portfolio. Managed technical execution and content publishing coordination for national and international retail display initiatives.

• Managed technical execution for national retail display programs serving Bose, Intel, Samsung, ASUS, and H&M across U.S. and European markets.
• Oversaw deployment of Bose retail displays across 200+ locations and Intel Gaming Cube installations across 150+ U.S. and European sites, ensuring on-time delivery and installation accuracy.
• Led QA validation protocols for Samsung LED display systems, reducing post-installation defect rates by 60% through structured pre-deployment testing.
• Managed Linux server infrastructure supporting interactive AR mannequin systems for H&M flagship retail locations.
• Administered Jira project infrastructure supporting 25+ concurrent projects with customized sprint cycles tailored to client campaign timelines.
• Coordinated content publishing schedules across multi-region digital platforms, maintaining deployment accuracy and timing across overlapping U.S. and international campaign cycles.
• Maintained a rolling publication calendar tracking active, pending, and scheduled content states across simultaneous regional deployments.

• Audited and verified public-facing digital information for the Apple Maps platform, enforcing editorial guidelines and spatial data accuracy prior to each publication cycle.
• Applied structured content verification protocols across a continuous data review queue, identifying and resolving accuracy errors in public-facing location information before release.

SaaS performance management platform serving 40,000+ monthly visitors. Role operated concurrently with Nike and Outform contracts. Responsible for CMS architecture, digital asset pipelines, accessibility compliance, direct-report team supervision, web analytics, and a standalone microsite build.

• Managed CMS architecture, digital asset pipelines, and publishing operations across the full public-facing web presence.
• Supervised a cross-functional web production team of eight, with three direct reports spanning developers, project managers, graphic designers, and content editors.
• Led WCAG 2.1 AA accessibility remediation across 200+ web pages, achieving full public site compliance and eliminating accessibility barriers.
• Built the Thrive event microsite including registration flow and content layout, directly supporting public event attendance and participant sign-ups.
• Tracked web analytics and user engagement via Google Search Console, using performance data to inform content updates and publishing priorities.

Production coordinator inside Nike’s Digital Product Creation division within a matrixed organization where asset handoffs moved across internal brand teams and external partners on accelerated timelines.

• Served as production coordinator for 300+ Nike Kids holiday season styles, routing each deliverable through color design lead review, product item assignment, and image artist file and layout data completion.
• Routed web media assets through review and approval workflows, maintaining formatting standards and content accuracy across high-volume digital pipelines.
• Enforced Nike’s internal format and publication specification standards across all digital product assets at partner handoff, preventing non-compliant visual media from reaching external release channels.
• Directed task management and reporting workflows using Wrike, Excel, and Miro for cross-functional teams of 12, achieving 98% on-time delivery.

$150M+ RV retail operation. Phase 1 established the digital production system from inception. Phase 2 returned to operate that system at full sustained volume.

• Built and standardized digital media production workflows from inception, establishing asset naming conventions and formatting standards that enabled consistent daily publishing at scale.
• Implemented Hootsuite and Meta Business Suite as core scheduling and delivery architecture for all social and digital channels.
• Implemented an end-to-end 360-degree virtual tour program, managing the full production pipeline from on-site capture through stitching, quality review, and final online delivery.
• Operated established pipelines at sustained high volume, formatting and publishing an average of 300 visual web assets per month.
• Coordinated social content calendars across Hootsuite, Canva, and Meta Business Suite, maintaining brand consistency and publication accuracy across all campaign cycles.

• Managed B2B digital marketing and WordPress development projects for agency clients across multiple industries.
• Improved client website performance by 40% and increased lead generation by 30% through technical optimization and content strategy refinements.
• Managed Hootsuite scheduling, Google Analytics audience tracking, and multichannel content calendar management for client campaigns.

• Led a 45-person technical support team for UP Band wearable devices across consumer and enterprise accounts.
• Collaborated with executive leadership to implement QA processes that improved customer support resolution times by 35%.

Commercial, editorial, and personal photography studio in continuous operation. Clients include civic agencies, regional brands, and individuals. Selected clients: Travel Oregon (Travel Southern Oregon), Airbnb (Plus program, Maui 2018–2020), Chevrolet, Intel, Samsung, Nike, ASUS, Bose, H&M, Rare Beauty.

• Deliver landscape and travel photography for state tourism agencies and regional brands, producing web-optimized imagery of public lands and waterways for statewide digital publication.
• Execute commercial wedding and portrait photography with full digital asset management and client delivery pipelines.
• Produce brand campaign photography for product launches and retail activations, coordinating with agency partners and brand marketing teams.
• Manage end-to-end digital asset management and delivery for commercial clients, ensuring color-accurate, format-compliant deliverables.

Independent media platform covering outdoor photography, backcountry travel, night sky observation, and field production techniques. Publishes photo essays, gear guides, field reports, films, books, and eight podcast shows.

• Operated a daily social publishing pipeline for an outdoor recreation and river guide company across early social platforms.
• Produced outdoor recreation media formatted for Instagram, Twitter, and Facebook, managing asset ingest and scheduling across multiple channels.

• Produced corporate training video content for internal distribution across the organization.
• Managed YouTube channel operations and internal web video distribution platforms.
• Produced documentary-style campaign content for brand marketing channels.

• Entered live game-day statistics into the Athletics web CMS in real time during competitive events.
• Maintained athletics department web content across active competitive seasons, ensuring accurate and timely publication of schedules, results, and rosters.